Description
Our customer is a large bank in Frankfurt and is looking for a highly skilled, motivated (Senior) Support Engineer to become involved in a bank's Apple program offering iOS and macOS computing options to employees. The role is part of an inter-disciplinary team asked to create up-to-date and cost-efficient end user computing platforms as part of a Chose-Your-Own strategy. This includes a re-defined approach to operate and support the platforms based on self- and community support, a light-weight and highly automated device management approach based on MDM, DEP and VPP, as well as the development of a streamlined endpoint security model in close collaboration with internal control functions. If you're interested, please apply as
iOS/macOS (Senior) Support Engineer (m/f)
Reference: -en
Start: 04/17
Duration: 6 MM++
Place: in Hesse
Branch: Grossbanken
Your tasks:
- Bring in deep technical knowledge to provide level 2 and 3 support for both the existing iOS and the upcoming macOS platform as well as the underlying MobileIron and Jamf management infrastructure
- Define and set up the support structure and define the interfaces to the central End User Services operation teams
Your qualifications
- Very strong ability to analyze and troubleshoot technical issues
- Extensive experience in supporting Apple enterprise deployments
- Deep understanding of the Apple iOS and macOS platforms and its integration into enterprise environments
- Expertise in Apple management related technologies like MDM, DEP and VPP
- Knowledge about Apple management systems in particular Casper and MobileIron
- Fluency in German and English
- Experience with IP network concepts and protocols including DNS, VPN and firewalls
- Very strong team player mentality and ability to structure and coordinate activities
- Open and transparent, self-organized working style
- Entrepreneur-like behaviour and continuous drive for highest possible quality and consistency
Skills:
- Helpdesk/support
Keywords: Helpdesk Support