Description
Additional Information - Contact Centre knowledge. IVR technology (ideally Nortel applications). CTI technology (ideally Genesys package). Voice Biometrics. Speech Analytics. Agent Portal Natural Language. Speech Recognition
Personal Or Behavioural skills:
Personal skills:
- Strong organisation and planning skills.
- Strong interpersonal and team building skills
- Energy, focus and ability to remain calm in a fast paced and pressured situation. - Flexibility, strength of conviction and a positive can-do attitude across all aspects of the role
Essential skills:
- Contact Centre
- Presentation Skills
- Business Analysis
- System Analysis
Spring Technology is acting as an Employment Business in relation to this vacancy.
Spring Technology is an Equal Opportunities employer; we welcome applicants from all backgrounds.