Description
Italian Speaking Claims Adjusters - Client Side - 8 weeks - Brighton - £150-£250
My client is a large insurance company. They are looking for someone to deliver customer service for there clients and customers, whilst ensuring Italian regulatory principles & processes are followed and delivered consistently.
Responsibilities
- Ability to view department's workload for claims and task reassignments, monitoring and setting reserves, following HCN's process and escalating in accordance with the guidelines/processes.
- Contribute to a 'customer driven' culture of continual improvement, take ownership and become empowered to contribute to meeting business goals.
- Ensure that all incoming post/emails, including priority post, new claims, queries and formal complaints are managed to published SLAs.
- Ensure proactive communications with clients by telephone where possible and respond to general queries using best practice methods and ensure administration calls and written correspondence are handled promptly.
- Ensure allocated claims set ups are properly managed, recorded and completed by ensuring full and proper data capture, case status and reserve controls and accuracy.
- Participates in self-development, through claims-related training, mentoring, content specific training, as well as self-feedback to Manager on progress.
- Authorise claims for settlement within approved SACA limits.
- Works closely with the other parts of the organisation for the overall objective of improved customer service and treating all customers fairly.
Skills and Experience Required
- Fluent spoken and written Italian and English
- Educated to a minimum of 5 GCSEs at Grade C and above or equivalent or demonstrate relevant experience
- Experience of technical claims assessing, preferably travel claims.
- Self-motivated and able to work under pressure with a high level of responsibility.
- Effective time management to be able to multi-task, prioritise to meet varying tasks and deadlines and delegate.
- Strong communicator at all levels; verbally and written to build and maintain internal and external relationships.
Please apply by sending through your latest CV and we will be in touch. Thank you and we look forward to speaking to you.
Huntress does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.
Huntress acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.
PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.