Description
Job Title: Skype for Business/Unified Communications Engineer
Location: Portsmouth
Industry: Utilities
Duration: 6 months Contract
Start Date: ASAP
Day Rate: £450pd
We are currently seeking a 3rd Line Technical Support to assist in the deployment of Skype for Business within our client site in Portsmouth.
It is critical for the successful person to have experience as a 3rd Line Support and skilled around Exchange, Lync, Skype for Business use and Office 365.
Responsibilities Include:
- Assisting in the monitoring, troubleshooting and supporting of customer Skype for Business and Lync environments including, but not limited to Skype/Lync endpoints, SBCs, and Hardware Load Balancers.
- Point of contact for client support request delivered via the Service Now ticketing system, driving resolution in accordance with well-established policies and procedures.
- Provide remote and onsite technical support when needed.
- When required you will also participate in project activity and change execution within the client environment.
- Deploy patches/maintain Lync solutions in multiple customer networks/environments as well as supporting the architecture and integration of messaging solutions.
- Act as liaison for escalations to 3rd party vendors.
- You will also research and document major incidents and problems, developing complete documentation impact and RCA's.
Essential Skills:
- Office 365 and Lync 2010 and/or Lync 2013
- Microsoft Exchange Server
- Windows Server 2008, 2008R2, 2012, 2012R2
- Call Flow including PSTN and SIP
- Network troubleshooting- Basic connectivity testing and Firewall knowledge
- Active Directory - Troubleshoot Domain Controllers, replication and some user accounts.
If you are immediately available and you are confident that your skills match this job description, then please send me a copy of your up to date CV to be considered for this opportunity.