Description
You will be working in the Corporate Technology division as an IT Help Desk Agent in the Finance sector for the biggest bank's HQ in Belgium.
You are a fully trained and autonomous Help Desker with at least 2-3 years experience, requiring minor supervision. You are fluent in English and speaks the 2 national languages.
This is a 12 month contract and you will be part of the help desk team which is direct contact with the entire organization, across all locations and covering a very large panel of events for which end-users need support.
The following criteria describes the overall expectations of the function:
- Complexity & problem solving: Handles standard situation by relying on existing procedures and methods
- Decision making: Relies on existing processes and policies
- Strategic approach and impact: Focuses on execution in his/her domain, according to defined processes and methods.
If you would like to find out more about this role and is something of interest to you please do email me along with your CV
Thanks,
Harry