Description
End User Support/IT Customer Service (Spanish Speaker)
End User Support/IT Customer Service: One of our global clients is urgently seeking a Spanish Speaking IT Support to join their multinational team in a progressive environment for a well-paying and stable 1 year contract in Barcelona.
The ideal IT Support candidate will have the following experience:
- Excellent Customer Service skills, including ability to support senior executives
- Fluent in English and primary customer language(s) for country of assignment, spoken and written
- Technical knowledge of overall technical components including PC builds, Windows, SCCM, Outlook, Internet Explorer, MS Office
- End user hardware installation & issuing:
o Corporate personal computers (laptops, desktops, tablet PCs) - full build & setup for users, following Mars standards
o Smartphones - assistance with setup of corporate devices, especially for senior executives (but mainly a self-service model for users)
o Corporate accessories - issuing keyboards, headsets etc. - Ability to provide user assistance with a variety of Smartphones & tablets, plus various meeting room technologies
- Understanding of ITIL processes
Please send your application for an immediate response - Interviews ASAP