Description
Proteus Europe is searching for a Security Software Operator who has come from a Technical Support / PC Support background for one of our clients based in West London.Our Client :-
They are part of a globally known high tech leader in industry with a range of products spanning the globe. This part of the global corporation is developing next generation Biometric solutions which we will all be using in the future to provide FIDO (Fast identity online) to perform online transactions or perhaps unlock your car via your mobile phone. As such they are at the cutting edge of technology with a clear vision for the future in the tech field. This is your chance to become part of their winning team.
Your New role :-
As an IT Security Software Operator, you will be expected to provide in-house technical support for Security related Software to our client. You will be the main point of contact for a selection of customers and deal with their technical queries in a professional and timely manner. This will be via e-mail or phone. - Onsite- means that you may work in our clients huge office. However, working pattern might be obviously in-house support without visiting other offices.
- PC security software support for UK and whole European subsidiaries
- Facility security software support (Card Entrance system) only for UK office
- Training for using and managing PC security software
QUALIFICATIONS:
- Fluent in English essential
- Good inter-personal skills
Your Skills and experience :-
Essential Skills :-
- Solid experience in customer technical support
- Junior employee with approximately 5 years of IT experience
- Experience in PC hardware and software troubleshoot
- Experience in customer support for Windows OS
- Knowledge of Computer Network and Communication
- Customer approachable attitude and a customer focused person
- Team player
- Ability to analyze logically to resolve technical issues.
- Knowledge of PC Hardware and software
- MS Windows (for Server OS and PC OS) skills be able to troubleshoot hardware and software problems in Windows OS
- Excellent communication skills
- Proactive attitude to meet and achieve the customers requirement.
- Fluent, both written and spoken, in English
Desirable Skills :-
- Experience on software testing or operation
- Good understanding and practical knowledge of IT security (Preferred).
- Knowledge of DB(database) management or operation
- Physical security knowledge such as Card Entrance System or CCTV
- Experienced Windows operating systems and security
- Experience on Database (MS-SQL) (Preferred)
- Various Experiences of working in customer support (Preferred)
- Experience of operating CCTV, Card Entrance System, or security devices
- Experience of training delivery or lecturer in IT technical area
Proteus Europe operates in partnership with our candidates by building strong and lasting
relationships at all levels.
If you apply for this role, we will:
- Contact you within one week to discuss your current situation and suitability for this role.
- Keep searching for other suitable positions should this role not be right for you.
- Keep you informed at every stage of the recruitment process.
- Actively follow up with our client on your behalf to gain useful feedback throughout the
process.
If you are looking for a new role, but this role isn't quite right for you, please contact us in
confidence for a discussion about how we can help you.