Description
IAM (Access Management) Support - Brussels
As a member of the team, your main responsibilities will include:
Customer Support:
phone and e-mail contact with end users
face-to-face assistance to users
follow-up end-to-end progress of tickets/requests
guidance of users in end-to-end processes
escalate to 2nd and 3rd levels when required
maintenance of Logical Access Management related Insight
Logical Access Management services
JML (Joiners Movers Leavers) requests:
User access rights management on multiple platforms
Quality checks
Monitoring (uncorrelated accounts)
Provisioning
Additional Access requesting (Data Security Administration tool)
Escalations and problem management (tickets)
External participants management
Monitoring - early and late shifts
Apply by sending your CV to Carlos and call to discuss further