Description
We are currently searching for a Operation Landscape Manager to work in The Hague, The Netherlands for 1 year plus extensions. This is a fantastic contract opportunity for a large multi-national client.
You'll be the day-to-day service integrator and service manager in the HR & Corporate IT Service Operations organization, responsible for delivery secure, reliable and affordable IT Operations to our customers. The HR IT portfolio currently holds approx. 40 applications. The prime responsibility is to ensure end-to-end application operations are delivered to the HR Business. All applications are either managed by a Service Provider, or offered as a SaaS (Software as a Service).
Your accountabilities are:
- Understand the company's landscape and architecture to manage end-to-end operational support across multiple vendors
- Ensure adherence to the company's framework for SOx, information security and regulatory compliance, and that relevant technical strategies, policies, standards and practices are applied correctly
- Quickly develop an understanding of business needs to work with vendors to create and implement support processes that proactively resolve or identify issues before they become larger problems
- Work with suppliers to advise on impact of technical exceptions, including requests for changes, deviations from specifications, etc. Ensure that there is proper technical assessment of all such exceptions
- Work with suppliers and internal stakeholders to mature support processes during and after project implementation
- Identify opportunities for continuous improvement
- Be end-to-end accountable for the Operate Landscape life cycle, working with the Business Interface and Delivery Verticals to enable innovation.
Michael Bailey International is acting as an Employment Business in relation to this vacancy.