Description
We are looking for a
Support Analyst (m/f)
Reference: -en
Start: asap
Duration: 9 MM
Place: in Geneva
Branch: Ausländisch beherrschte Banken
Your tasks:
- Delivering initiative and process improvement projects on time and in-scope
- Review the current procedures and tools, propose and implement solutions to reduce manual/redundant work
- Work on the improvement and standardization of reference documentation for the support teams
- Interface with internal and external business and technical partners
- Solve problems and conduct root cause analyses and establish processes that will help incident prevention
- Provide hands-on support for products and applications at agreed service levels
- Participate in the Incident and Problem Management processes as a resolver accountable for root cause analysis, resolution and reporting
Your qualifications
- Experience with one or multiple monitoring and analytical tools: Splunk; Dynatrace; AppDynamics
- Scripting experience with both Unix (bash/ksh) and Windows (powershell)
- Python or Perl experience
- SQL skills
- Proven ability to document work through wiki
- Able to identify gaps and reengineer
- Proactive attitude towards problem resolution
- Strong technical skills and excellent problem solving skills
- Ability to deliver solutions that require multiple stakeholders
Skills:
- Helpdesk/support
Keywords: Helpdesk Support