Description
Customer Support:
- Responsible for handling IP technical problems in running projects and devices under maintenance, achieving customer acceptance/satisfaction through high performance and quality of services.
- Responsible for assurance of customer agreed technical standards both for projects & customer support services.
- Responsible for supporting SPM and have a good technical interaction with customer, good Customer Relationship with peers in Customer department
- Responsible for establish a maintenance routine and able to timely handle customer technical problem, product related changes, product issues and correction releases
- Support training for customers, subcontractors and partners
- Products/Technical Knowledge update through self-learning techniques, to meet upcoming service requirements
Pre-Sale Support:
- Participation in workshops with clients and partners on technical aspects.
- Technical support for tenders.
- Provide a solution to possible anomalies that may occur during detection or calls for tenders.
Skills:
1. Have the in-depth working knowledge of MPLS, L2VPN/L3VPN, MP-BGP, OSPF, BFD, VPN FRR, QinQ etc.
2. Preferred to have CCNA, CCIP, CCNP.
3. Have the ability to abstract project requirements, through participation in project maintenance process.
4. Fully familiar with prevalent telecom industry standards/specifications like ITU-T, ETSI etc and been able to draw technical specifications as per customer's requirements.
5. Excellent interpersonal and communication skills, good team spirit, and adaptability.
6. Have a strong personal interest in developing self-professional competencies and skills.
7. Have working experience on Huawei NE series would be a considerable benefit.
Qualification Requirements:
1. Education: 4 year university degree in Computers/Electrical/Electronics
2. Language Skills: Fluency in English (Reading/Writing/Speaking).
3. Experience: More than 8 years' experience in telecom industry preferably in IP network.
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