Description
Profile Description
In the role of a OSS Service Engineer, you will be responsible for the implementation, integration configuration, upgrade of OSS-RC. You will be working mostly through the Establishment, Realization & Handover phases.
You will provide technical service and support to new and existing customer networks, troubleshoot and resolve problems in order to stabilize and optimize customer networks.
You will be required to act as the technical lead for solutions, with a high level of Customer interaction and co-ordination with Operations & Competence Centers, Product Development Units and Customer Technical Teams.
Responsibilities & Main Activities
- Perform Installation, Configuration, Integration, Upgrade and Testing/Verification and customization of OSS-RC, systems into Customer's Networks following the approved plan, design and site configuration data within a given framework and in accordance to contract specification and Ericsson Processes
- Lead projects as a technical coordinator
- Reporting of activities & documentation of work
- Prepare customer workshops, providing solution and technical expertise and make solution presentations
- Identify add on sales opportunities via a close cooperation with the customer in the delivery project
- Participate in pre-sales activities including service cost estimations
- Actively participate in knowledge sharing processes and activities within the team and with OSS communities
- Interact with customer, 3rd Party suppliers, and other Service Delivery organization
- Interface internally to project Managers, Solution Architects, Services Engineers during projects and with SDMs and support organization while doing support
- Interface externally, with Customer Technical staff and operation managers.
- Handling of customer emergencies of performing a 24/7 on-call shift with the other team members
- CSR handling including the collection, analysis of data, troubleshooting deliver Remedy & restorations and produce solutions according to committed service level and lead-time
Experience
- Minimum 5 years of relevant experience on service delivery activities with Ericsson OSS-RC mandatory.
- Technical competence
- Good understanding of GSM, WCDMA technologies
- Knowledge of IT concepts eg computer networks, network protocols, GUIs, databases, operating systems
- Excellent knowledge of OSS-RC or ENIQ target environment (eg UNIX, NT, HP, Solaris, Linux, X86, EMC, Middleware, components, hardware platforms)
- Have strong and proven capabilities in troubleshooting the above environments
- Experience in customized ENIQ solutions. TechPacks and Business Object - Templates/Reports and Business Objects
- Scripting/Programming: Java, Perl, CORBA, SQL and XML
- Databases: Administration of object (Versant) and relational (Sybase) databases
- Unix/Solaris SA experience as a Certified Administrator
- Protocol solid knowledge and experience in FTP, HTTP, TCP/IP, DNS,SSH, SNMP, LDAP, Radius, Diameter
- Strong knowledge of network management and provisioning (XML, SNMP, Corba, LDAP, SOAP).
- Good knowledge of wireless technologies and related protocols required Installation and configuration of Servers, Routers, and Switches highly desired.
- Good knowledge of windows operating systems
- Good knowledge of Veritas HA
- Linux experience is an advantage
- Should be aware of processes and all tools used for customer support