Description
ServiceNow Admin Support
Next Ventures require candidates to perform in the role of ServiceNow Support onsite in Copenhagen, Denmark.
Candidate should have good Admin/Configuration/Development knowledge of:-
Incident Management, Problem Management, Change Management, Release Management, Knowledge Management, Asset management, CMDB, Service Requests and SLM
Writing UI Actions/UI policy/Access Control Lists, etc.
Hands on experience with client scripts and business rules
Overview of different integrations eg Overview of Web-services and LDAP integration
Retrieving complex reporting's based on user requirements
Understanding of system logs
Import/Export of data for different modules
Update sets to move customization from Dev. to Production Instance.
Skills Desired Amount of Experience
Candidate should have Configuration level knowledge of:-
Incident, Problem, and Change Management
User Administration: - User creation, roles, assignment groups
Reporting: - Importing and exporting of data
Provide technical support to user base
Understanding of ITIL Concepts