Description
Are you interested in working in one of the worlds leading IT Organisations?
Please apply if the below is of interest.
Acts as the final point of escalation and resolution for technical support.
Responsibilities is to provide advanced technical support to developers, testers, PMs and end users for complex products, including highly escalated issues, provide support via telephone, written correspondence, and electronic media.Adhering to services support SLAs and processes.
Ability to quickly ramp up supporting services (applications) not seen before based on underlining core technologies like SQL, Win2012, IIS etc.
Exceptional customer service, communication, problem solving, and technical writing skills are required.
Experience in following technologies will be a big plus:
SQL Scripting
SQL Reporting
Business Intelligence reporting
Command-line-Scripting,
Power Shell Scripting
SAN technologies, Cloud Technologies
Strong communication and interpersonal skills.
Sufficient technical depth to communicate with development and other internal organizations at a peer level. Ability to run Live site Incidents and work on Bridge calls with Peer teams and customers.
Strong team player attributes and ability to work independently or as part of a team.
Customer awareness.
Good planning and organizational skills.
Demonstrated ability to take initiative.