Description
The Services Quality Manager is the internal key quality point of contact for Project Quality Management Project Quality Assurance within customer projects.
. Regional and/or Global point of contact for Project Quality issues including escalation process issues and projects decisions if quality requirements are affected.
. Support the development, maintenance and monitoring the execution of project/customer specific quality plans, ensuring alignment with customer and suppliers contractual requirements.
. Support development of project/customer specific implementation standards and customer acceptance criteria. (Country level)
. Evaluates and processes site quality management and non quality cost management.
. Knows risks and opportunities of the project, collects and documents the relevant data.
. Evaluate the project goals and facilitate teamwork within the project (including Customer and Suppliers), permitting the continuous site quality improvement.
. Ensure pro-active Site Quality improvement actions, by analysing the project situation and by a close cooperation with the Project Team, Suppliers and Customer.
. Ease the project and operational level KPI/SLA reporting. Ensure the grade of quality is measurable in the project regarding cost, time and result.
. Plans and organizes lessons learned and root cause analysis with Project and Suppliers in order to implement continuous improvement measures & actions, depending on demands and results.
. Tools support for: development, Project's customization, reporting, maintenance and monitoring of project quality tools, especially IPM (quality module and its respective reports).
. Ensure adequate monitoring and randomly inspects Telecom site installation work to verify that the implementation is done according to Contracts (Customer & Suppliers), Customer specifications, Nokia standards & guidelines and Nokia work processes and Quality.
. Ensure adaptation and implementation of Health & Safety and Environment standards according to Nokia GS Safety Kit (monitor H&S Performance, Report H&S performance, feedback to Procurement and Project Managers).
. Supervise reporting, follow-up and corrective actions internally and from Suppliers.
. Follow-up IPM Quality Module fulfilment. Ensure regular reporting to Project Manager, Suppliers and Country, Regional SiSo Management.
. Participate to Q Service Supplier meetings and follow-up Supplier analysis on corrective action (and pro-active improvement plan).
. Support Quality, management and regular follow-up at regional, country or project level. For Nokia, Customers and National/International standards.