Description
Service Management Architect (ServiceNow, Flexera, SCCM, SM Tools) - Oslo, Norway - English speaking
(Service Manager, Service Management, Architect)
One of our Blue Chip Clients is urgently looking for a Service Management Architect (ServiceNow, Flexera, SCCM, SM Tools).
Please find some details below:
Consultant requirements description:
Highly experienced and skilled in the Service Management area with tools and processes.
In depth knowledge of ServiceNow, and good knowledge on Flexera, SCCM, Service Management (SM) tools integration, Datamodelling for SM tools and CMDB, MS Cloud App Discovery.
Will work closely with our client's selected IT provider, and the IT department.
Objective is to guide and advice both parties on best practices to achieve the optimal set-up for our client's operation.
Assist our client in quality control of the proposed solution design, the documentation and as needed for training material.
Job description:
The consultant will be responsible for:
* Participate in Transition &Transformation project Provide Architecture &Standards requirements, including interfaces & dataflows to the SM Toolset and coordinate with other tools - internal and external - as needed Coordinate and agree with SM Toolset Owner Support Contrator in their design Review design based on our client's requirement
* Review design Review the design of the Self service & Standard Request Portal Review the design of Central Application register Support creation of documentation and training material as needed Review the reporting - incl SLA Contribute to set-up of Governance, such as CAB, Architecture forums,
* Support test creation, execution and analysis
Description of Mandatory Fields:
1. Service Management
2. ServiceNow
3. Governance, SLA, Reporting
4. IT security & risk
5. Change Management & Service migration & integration
Please send CV for full details and immediate interviews. We are a preferred supplier to the client.