Escalations and Complaints Analyst

Leicestershire  ‐ Onsite
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Description

This major UK banking group urgently require an Escalations and Complaints Analyst to join their dedicated team of people who support and deal with all chasers/escalations and complaints received into the service centre. Provide timely updates to colleagues on the progress of the complaint and expedite resolution of outstanding incidents/requests where possible. The successful candidate will be using HP Service Manager to handle the incidents and update to ensure the system is accurate at all times.

Start date
ASAP
Duration
6 months
From
Lorien
Published at
16.05.2017
Project ID:
1344013
Contract type
Freelance
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