Description
For our client, a major pharmaceutical company, we are currently looking for a
Senior System Administrator in Laboratory Informatics Support (m/f)
Reference: -en
Start: asap
Duration: 6 MM+
Place: in Basel-City
Branch: Herstellung von pharmazeutischen Spezialitäten und sonstigen pharmazeutischen Erzeugnissen
Your tasks:
- Provide technical support, training and assistance to students, faculty, and staff in a computer lab environment
- Perform computer troubleshooting to diagnose system problems
- Monitor scientific environment and resolve configuration and connectivity issues, and other traffic, security, and access problems
- Maintain and update workstations and servers, equipment, and peripherals
- Respond to needs and inquiries of students, faculty, and staff
- Monitor physical security of assigned department assets and control access to premises
- Report technical problems which need to be addressed by improved policies or procedures
- Provide support to students and instructors and assist in the training of students, faculty and staff on software applications usage
- Collect, compile, analyze, and present reports for technical and administrative information
Your qualifications
- Deep understanding of scientific systems (e.g. HPLC, LCMS, MS, NMR)
- Capability to perform security related support (Patch Management, KACE, SCCM, Firewalls, and Account Management)
- Ability to support archive, storage and virtual systems used within the research environment
- Experience with network topologies and protocols, and technical internet knowledge base services
- Experience with using scripting languages (e.g. Java, Windows PowerShell, and Visual Basic) for computer and web administration
- Experience with solving technical problems involving integrated operating systems and hardware platforms
- Customer service experience
- Fluency in English
- Strong interpersonal and communication as well as organizational and planning skills
- Ability to prioritize multiple tasks, projects and demands
Skills:
- Helpdesk/support
Keywords: Helpdesk Support