Senior UX Researcher

Texas  ‐ Onsite
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Description

Senior UX Researcher

Our client, the world’s leading provider of software and services to the automobile insurance claims industry, is seeking a Senior UX Researcher in (Forth Worth) Dallas for their new USA based Headquarters.

Created in 2005 with a vision to transform the way the industry operates, our client is now active in nearly over 80 countries across six continents.

“In the beginning, software was 20% of the process and the human was 80%. If you fast forward into the future, where we are today and across the next five years, software moves to become 80%.”

Position Title: Senior UX Researcher
Position Type: Permanent
Location: Dallas
Contact: Kimberly |

Mission:
Our clients’ team is looking for a Senior UX Researcher to be based in Dallas, (Texas). You will manage the execution of the research projects in the US, liaising with other researchers around the world, and having a real impact on strategic and product design decisions.

Key Responsibilities:
- Work with the UX Research Lead and with other researchers to define the research methodologies and plans based on business goals.
- Manage the execution of the research in the US liaising with other of our clients’ researchers around the world.
- Carry out the research initiatives (preparation, fieldwork, analysis, sharing) in the US.
- Liaise with internal stakeholders and external research agencies when needed to execute the research plan.
- Be able to select the most appropriate research techniques to fulfill the research goals, and combine them to maximize the insights gathered. You must know why, how and when to apply the different techniques.
- Analyze and synthesize the insights gathered and model them into personas, journeys, scenarios, flows...
- Communicate your findings in a convincing way, and become the advocate of the “voice of the customer” within our client, following the projects through to make sure that the customers stay at the center of the design and the development processes at all time.
- Contribute to the definition of our clients’ UX methodologies, liaising with the rest of the team.

Role Requirements
- Ability and flexibility to multi-task and be adaptive in a fast-paced environment.
- A strategic and innovative researcher with sound analytical skills, good judgment and a strong business focus.
- Passion and drive that inspire a high level of professionalism and esprit de corps among employees and peers.
- Well-developed interpersonal and presentation skills.
- Able to gain the respect of, and work effectively with the senior management team, employees, customers, government agencies and suppliers.
- Target oriented, entrepreneurial, flexible, and innovative.
- Passion, humility, integrity, positive attitude, mission-driven, and self-directed.

Professional Qualifications & Skills
- +5 years of experience as a user researcher.
- Comfortable working with multiple ongoing projects.
- Ability to execute a research project, get valuable insights and provide innovative product recommendations.
- Good communication skills to explain your process, gathered insights and recommendations.
- High level of English. Other languages highly valued, especially Spanish, German and French.

For more details contact: sales(at)manningglobal com
Quoting reference: USA_MGKRSUXR8194
Or call Kimberly on:
Start date
06.2017
From
Manning GmbH
Published at
19.05.2017
Contact person:
Charles Dupuy
Project ID:
1347350
Contract type
Permanent
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