Description
Field Engineer is required for a contract position in Edinburgh, UK. Sopra Steria Recruitment working in partnership with a major public sector client in Edinburgh, UK for 3 months initial contract.
Please find the job details below:
Job Title: Field Service Engineer
Location: Edinburgh
Employment Type: Contract
Responsibilities
Field engineers will work with commercial and residential clients to provide hardware technical and break fix support on Laptops, Desktops and Printers (desirable), but mainly on hardware break fix ensuring all contractual SLA's are met and delivering in a timely manner. To install, maintain and repair IT products such as PC's, Workstations, Printers, Terminals and associated devices. Work may also involve upgrading existing systems and the completion of routine maintenance activities. All tasks should be completed in line with company technical and quality standards and procedures and to provide a high degree of customer satisfaction. Accountabilities Undertake fault diagnosis, basic troubleshooting and ensure effective Break fix of Laptops, PCs and Printers Escalate calls within given time guidelines. Knowledge of operating systems, hardware and commonly used software and standard applications. Install and test desktop products. Perform backups and restores as well as data transfer on PCs, laptops Carry out upgrades and conversions including replacement of component parts eg keyboards, monitors, disks etc.
Field engineers will work with commercial and residential clients to provide hardware technical and break fix support on Laptops, Desktops and Printers (desirable), but mainly on hardware break fix ensuring all contractual SLA's are met and delivering in a timely manner.
To install, maintain and repair IT products such as PCs, Workstations, Printers, Terminals and associated devices. Work may also involve upgrading existing systems and the completion of routine maintenance activities. All tasks should be completed in line with company technical and quality standards and procedures and to provide a high degree of customer satisfaction.
Accountabilities
Undertake fault diagnosis, basic troubleshooting and ensure effective Break fix of Laptops, PCs and Printers
Escalate calls within given time guidelines.
Knowledge of operating systems, hardware and commonly used software and standard applications.
Install and test desktop products.
Perform backups and restores as well as data transfer on PCs, laptops
Carry out upgrades and conversions including replacement of component parts eg keyboards, monitors, disks etc.
Able to repair basic software configuration and set up problems.
Apply now to know more!