Customer Service Representative (Flemish Speaking)

Job type:
on-site
Start:
ASAP
Duration:
6-12 months
From:
Gazelle Global Consulting
Place:
BE
Date:
05/27/2017
Country:
flag_no Belgium
project ID:
1351326

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Customer Service Representative (Flemish Speaking)

One of our large global consulting clients are urgently seeking Customer Service Representative (Flemish Speaking) for a 6-12 month contract for their office in Budapest, Hungary/Belguim

Required Skills:

  • Typing skills (50 words per minute)
  • Call Center/Help Desk environment OR Education at bachelor level
  • Functional (How to) understanding of Microsoft Operating Systems (Control Panel, Command Prompt, Network and Sharing Center, Internet Explorer)
  • Functional (How to) understanding of Microsoft Word, Excel, PowerPoint, Outlook

Job Description:
Call and Incident Handling

  • Provide first level call, email, and chat support to customer's PC, including software and hardware related issues.
  • Assign unsolved cases to the appropriate IT teams.
  • Log all calls in the Helpdesk tracking database in English simultaneously with handling the call in native language
  • Instruct users on ICT processes
  • First Call Resolution Index
  • Call Answering Time
  • E-mail logging time
  • Abandoned call rate
  • Adherence to quality requirements
  • Resolution Time (Mean Time To Resolve a Ticket
  • Customer Satisfaction Survey Results
  • Call & Ticket creation ratio

Apply now for immediate interviews!