Description
We are looking for a SIEM Security Analyst for our international worldwide oriented client based in Amsterdam, the Netherlands. This is a contract position for about 8 months with the possibility to extend.
Project description
This project is about the Level 2 and Level 3 analyses from the security incidents and tickets.
Your responsibilities
- Provide technical support to customers (more precise needed)
- Oversight of Incident Response
- Oversee/manage status/progress of actions/incidents
- Can initiate new/changed Use Cases
- inking pin for communication (Liaison GID - CLIENT L2/L3)
- Link with SOC/SIEM Manager (GID)
- Proactive in requirement raising based on threat/vulnerability evolutions
- Manage 3rd parties (Incident response, plus follow on activities towards 3rd parties not related to Incidents)
- Responsible for support issues from beginning to end and follows the documented escalation procedures (oversight end2end)
- Takes an active part in the resolution of problems, even after they are escalated
- Issue documentation and proactively contacting customers when an issue is resolved to ensure the service provided met or exceeded the customers' expectations
- documentation: collect info, ensure right message
- RCA
- Manage assigned trouble ticket queue (assignment, progress, resolution, close)
- Understanding and exceeding all SLA commitments
- Knowledge base article submissions (intelligence, procedures...)
- Monitoring and awareness of what is happening in the data security industry, and on various newsgroups/mailing lists regarding security and security products
- Local regulation awareness
- Planning, roadmapping, of new to be developed
- SOC Guru: L3 SME (Incident response is different)
- Ensure QA is 'alive'
- Data source management/log source integration; contextual information integration à guidance to L2 Note: both RSA and Archer, NetWitness
- Evaluate log/source 'behaviour', initiate action if needed
- Can communicate on executive level
Michael Bailey International is acting as an Employment Business in relation to this vacancy.