Description
Service Manager - Unix/Linux
€25-28 per hour (paid in Czech Koruna)
Prague
6 months
Apollo Solutions are currently recruiting for an experienced Service Manager for 6-month contract based in Prague. Predominantly, you will be responsible for business analysis, operational support and management for all UNIX/Linux services supporting the client's environment.
Key Responsibilities:
* Ensures that the internally and externally sourced IT services for all GIS Managed Unix/Linux Systems are aligned with business needs and are delivered in accordance with customer Service Level Agreements to the client's IT Standards and in line with industry best practice.
* Global Service Line responsibilities includes a majority of the client's most important systems including Financial Control Systems (eg SAP), Customer Relationship Management (CRM) Systems (eg Siebel), Warehouse Management Systems (eg Werrum), HR, etc.
* Responsible for service level management & process improvements, demand & capacity management, configuration-, change-, incident- & problem management, supplier & contract management, bench-marking, etc.
* Responsible for the implementation of service life cycle management which includes service & technology life cycle management, architecture and innovation in close co-operation with Architecture & Service life cycle Management within Global IT Infrastructure Services (GIS).
* Responsible to provide support to the Global Service Line Manager across Unix Hosting functional areas.
* Establishes Processes/Procedures/troubleshooting Guides
* Establishes Qualification Standards/Templates for provision of services.
* Manage and monitor effectiveness/oversight of Tier 1-4 Services.
* Manage and resolve any and all issues escalated by Tier 1-4 Services.
* Interface with engineering support for Business Application IT Owners.
* Manage and monitor Performance and Configuration Management.
* Serve as a mentor and role model. Maintain the highest standards of professional conduct and behavior in dealing with staff, colleagues, customers and outside contacts.