Description
Core Engineer -contract role in London
- The Back Office Engineer provides assistance to the Front Office on 2nd/3rd line network faults, monitors and maintains the operational status of IMS CORE network through regular evaluation of trouble ticket reports and performance statistics.
- Assists customer with network re-design issues required to meet future growth and/or enhancements.
- In direct co-operation with customer Architecture/Engineering, the Back Office Engineer provides needs to provide technical assistance for in-time and quality implementation of network upgrades or extensions
- Back Office Engineer provides is responsible for preventive maintenance, specialist tool operation, routing and number management, number porting and capacity management.
- The Back Office Engineer provides has direct responsibility for completion of technical support deliverables defined in the project plan.
- Keep up to date with latest development of tele- and data-communications technologies
- The Back Office Engineer provides needs to maintain close relations with third parties, like vendors, to be able to monitor progress of reported problems, known caveats, newly available features, software upgrades and hardware products. This to be able to foresee possible conflicts and improvements to operational services.
- Assist in design, engineering, testing and rollout of newly defined products/services.
- Prepare the necessary configuration and validation for new installations and upgrades.
- Provide stand-by service (24/24h-7/7d), if required, as per local regulations.
- Find the resolution/workaround for troubles, update trouble reports and dispatch fault repair tasks
- Replace failed resources, activate cold stand-by resource units, support fault management escalations
- Perform functional tests of repaired resources
- Create, plan and submit Change Request on the Sky Network
- Determine the (security) risk and impact of implementing a Change Request
- Review the design, develop and implement of Change Requests
- Conduct post-implementation review to ensure successful implementation along with identification of any external impacts or new requirements
- Create & update the Preventive Maintenance procedure and schedule
- Prepare step-by-step guideline for all kinds of preventive maintenance tasks in scope of the CORE network
- Create the work order for preventive maintenance and implement the planned work order effectively and according to the product guidelines
- Report on the status of Preventive Maintenance result for the CORE network
- Handle Problem ticket requests; create, correlate and dispatch to Problem ticket according to needs
- Identify root cause of specific resource trouble; reinitialize impacted resources
- Verify the problem solution and closure; prepare and deliver problem report
- Implement problem solution, update problem tickets
- Provisioning of business customers
- Configuration Management
- Perform initial assessments following CR raised by customer Architecture/Engineering team
- Capacity Management
- Configuration Management
- Implementation
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