Description
Senior L3 Security Engineer is required for a long term contract in the Netherlands working for organisation who are all about technology, customer satisfaction and known for some of the best security projects globally. Right now they need a Senior L3 Security Engineer who is very technical but also client facing and able to translate technical requirements to people with little security knowledge, so excellent communication are a must.
To be successful in this long term contract you will need to be performing at the L3 support level with experience of RSA security analytics and be a hunter. Experience of being able to create user stories is also required with experience of new witness and Arcsight a plus.
Responsibilities will include:
- Provide technical support to customers
- Oversight of Incident Response
- Oversee/manage status/progress of actions/incidents
- Can initiate new/changed Use Cases
- Linking pin for communication (Liaison GID - CLIENT L2/L3)
- Link with SOC/SIEM Manager (GID)
- Proactive in requirement raising based on threat/vulnerability evolutions
- Manage 3rd parties (Incident response, plus follow on activities towards 3rd parties not related to Incidents)
- Responsible for support issues from beginning to end and follows the documented escalation procedures (oversight end2end)
- Takes an active part in the resolution of problems, even after they are escalated
- Issue documentation and proactively contacting customers when an issue is resolved to ensure the service provided met or exceeded the customers' expectations documentation; collect info, ensure right message
- RCA
- Manage assigned trouble ticket queue (assignment, progress, resolution, close)
- Understanding and exceeding all SLA commitments
- Knowledge base article submissions (intelligence, procedures, ..)
- Monitoring and awareness of what is happening in the data security industry, and on various newsgroups/mailing lists regarding security and security products
- Local regulation awareness
- Planning, roadmapping, of new to be developed
- SOC Guru: L3 SME (Incident response is different)
- Data source management/log source integration; contextual information integration à guidance to L2
My client is offering an excellent daily rate, longevity and the opportunity to work on some of Europe's most prestigious projects.
Please apply today for immediate consideration.