Description
6 month plus contract for an IT Technical Support Specialist to provide phone support.
This is a a 3rd shift technical support position. Hours will be: Sunday-Thursday nights with start times between 9pm-11pm.
Candidates should have AAS Degree in IT and or A+ and/or Net+ Certification or Security certification.
Experience with PC hardware, network and server troubleshooting skills.
Help Desk Experience or Knowledge Management Administration preferred. Retail industry experience preferred, POS systems experience and troubleshooting.
Familiar with ITIL process and environment. Familiar with support of E-commerce or E-business web sites. Knowledge of script writing or SQL, Access, PERL and/or JAVA.
Duties include:
Provide Level 1 support for Self-checkout (SCO)project support room. Techs will run migration scripts for SCO Project installations for stores in the US and Canada.
Also provide support for NetApp- NAS project support.
Must be self-starter, reliable and dependable.
Candidates need to work onsite, and able to pass 20 year criminal background check and drug screen.
Local candidates or within commuting distance.