Description
System Design Analyst, ITSM, SC clearance, Application, BMC, Change, Incident Management
A Leading provider of consultancy services globally are seeking a System Design Analyst who can manage the day to day duties maintenance, incidents, and change
The role:
Daily management of ITSM on NS, NR and NU: Profile Management, Licensing/Application Configuration
ITSM development, support and maintenance for Incident Management, Change (and release) Management
Request Fulfilment, Service Level Management, Asset life cycle
Development of additional features and processes in ITSM: Problem Management, Capacity Management
Availability Management
Support ADDM deployment in the 3 networks (NS/NU/NR)
Migration to Intel based platforms and stop of Solaris
Migration to ITSM 8.1
Essential Skills and Experience
System level knowledge on BMC ITSM toolset (7.6, 8.1) and its capabilities
ITIL Service management knowledge (minimum foundation)
System level knowledge on BMC ADDM toolset
Experience in CMDB Atrium EAI and Reconciliation methodology
System level knowledge on BMC API
Experience in management systems implemented at NCIA
Proven ability to communicate effectively, orally and in writing
Language Skill
Fluent in both spoken and written English
Security Clearance
NATO Secret or national equivalent level - Security Clearance
System Design Analyst, ITSM, SC clearance, Application, BMC, Change, Incident Management