Operations Analyst - MCSA/MCSE, Cisco, ITIL V3, Data Handling/Cabling

North Yorkshire  ‐ Onsite
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Description

Operations Analyst - MCSA/MCSE, Cisco, ITIL V3, Data Handling/Cabling Installation and Patching is required by my client who is based in Elland, West Yorkshire.

The Operations Analyst's primary responsibility is to provide support in the deployment, operation and management of the Customer in its centres.

This primarily includes the managing of whitespace, colocation and managed customer racks, data cabling, power management, hardware installation, circuit installations, media handling, and fulfilling tasks for our customers on the data centre floor as and when required.

There is also the requirement to support the customer in the event of Disaster Recovery Testing and Invocations as and when required.

Key Skills:

  • Microsoft MCSA or MCSE
  • Cisco CCENT or Applicable CCNA
  • ITIL V3
  • Data Handling
  • Data cabling installation, management and patching
  • Experience in using a ticketing system
  • Understanding IT systems
  • Rack Installation/Whitespace Management
  • Scripting
  • Advanced Application Use
  • Hardware Replacement
  • Customer Service experience
  • Work to own initiative and as part of a team
  • Excellent organizational and time management skill
  • Job does involve shift work. 24/7

Key Responsabilities:

Operational Support

To provide operational support to the required level for all customers. This may include verbal and written communication as well as face to face interaction with various level of customer employee.

Operational Support will include tasks but not be limited to any investigative troubleshooting through to resolution of a 1st Line Fault on all Data Centre Products. This will include both physical and software checks to an acceptable level as outlined by your Manager. For escalation of faults to 2nd Line or higher an acceptable handover must be provided and included in the regular and timely updates to the customer via the agreed methods.

As part of the ongoing change and problem management life cycles the expectancy is there escalate any issues where required to the respective management team.

Information/Record Management

Maintaining and progressing of records for all work and status updates by making use of the prescribed system to do so, ie the Ticketing System, Capacity and Tracking Systems, Online Tools and Databases etc. Updates need to contain sufficient detail as required. In the event of Change and Incident work these need to be implemented and actioned in the prescribed timescales with the relevant procedures and policy being adhered to at all times. Relevant information regarding customers and their environments is to be kept current and stored in the correct locations. Customer contracts are to be referenced, checked and approved where appropriate and any compliance issues escalated to the appropriate manager.

Mercator IT Solutions provides services as an agency and an employment business

Start date
ASAP
Duration
6 months
From
Mercator IT Solutions
Published at
21.06.2017
Project ID:
1364912
Contract type
Freelance
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