Description
Service Deployment Manager (Genesys, Cisco, Avaya, CTI, CISCO UCCE, Telephony) - Nice, France - English speaking - EUR550-EUR620 per day all inclusive
(Project manager)
One of our blue chip clients is urgently looking for a Service Deployment Manager (Genesys, Cisco, Avaya, CTI, CISCO UCCE, Telephony)
Travel Required: Possibly (The position may require some short international travels)
Starting date: As soon as possible
Duration: Initially until the end of the year (could be extended)
Mission:
Service Deployment Manager for Contact Centre Implementation is responsible for managing new UCCE implementation projects, to support existing user community in their "Grow" enhancements requests as well as completing the "Run" activities required to ensure day-to-day operations.
Lead the project team through the definition and planning phases and then monitor and control the project to completion.
Responsible for the deployment of the below solutions in the Central, Local ACOs and Regional customer support centres:
UCCE Contact Centre solution
Computer Telephony Integration with Siebel CRM
Cisco IP Telephony solution
Skills and Experience
Education and experience
Engineering Degree (or equivalent) in Telecommunications, Computer Science or Business Degree.
At least 5 years of working experience with international Help Desks implementation in a functional role with project management success track record.
The candidate must have working experience in implementing industry standard contact centre solutions (Genesys, Cisco, Avaya .). Knowledge of Cisco UCCE and other related products (CVP ) will be a plus.
The candidate should feel comfortable working with both functional and technical people including managing a remote relationship with the Erding Network group responsible for the telephony system and network which is tightly coupled with UCCE. An understanding of telephony/network concepts and vocabulary would be a plus.
Functional Skills:
Good level of CISCO UCCE (and Computer telephony Integration (CTI) solution knowledge.
Experience in managing the functional aspects of contact centre projects/implementations (call routing, reporting and CTI) while being familiar with the technologies required to achieve such migrations.
Good understanding of Cisco IP Telephony solution
Other functional skills:
Good business knowledge of the helpdesk organisations and processes
Feel comfortable in organizing workshops with helpdesk supervisors/managers
Feel comfortable in dealing with both functional and technical contributors, assign activities and manage plans
Experienced in working with an outsourcer in charge of development
Personal Skills
Excellent communication skills
English Fluent is a must
Analytical, conceptual and synthetic thinking
Multicultural approach
Accountability and pro-activity
Change management and flexibility
Negotiation skills
Relationship and team building
Organizational skills
Decision making
Priority setting
Please send CV for full details and immediate interviews.
We are a preferred supplier to the client.