Service Desk Engineer (French Speaking), Stockley Park

Greater London  ‐ Onsite
This project has been archived and is not accepting more applications.
Browse open projects on our job board.

Description

Here is a fantastic opportunity to join one of the World's biggest IT consulting company as a Service Desk Engineer (French Speaking) in Stockley Park, UK

Mandatory requirements (Please do not apply if you don't meet these requirements)
++ Candidate must be eligible for employment in UK and must be eligible to move within the EU Member States
++ French speaking candidates need to apply
++ Candidate should have 3 - 4 years experience working as a level 1 support engineer for IT Infrastructure Service Desk
++ Candidate should have working experience and understanding of basic Windows and Mac system administration covering basic OS and applications troubleshooting and support

+++ Refer your friend to this job on Talendrone.com/referral/home and earn £300/referral

Here is Job Summary:

• Job Title: Service Desk Engineer (French Speaking)
• Job Location: Stockley Park, Uxbridge, UK
• Job Type: Contract
• Contract Duration: 6 months to 12 months based on performance
• Job start: ASAP
• Daily Rates: Negotiable / Depending on Experience

Job Description:

• Minimum 3-4 years experience working as a level 1 support engineer for IT Infrastructure Service Desk
• Working experience and understanding of basic Windows and Mac system administration covering basic OS and applications troubleshooting and support
• Experience handling & troubleshooting issues related to mobile devices in Windows and Apple platform
• Excellent verbal and written communication skills in English Proven track record of best in class customer management & handling skills over remote based call/email & chat support
• Good understanding of call/email/chat quality metrics such as ASA, FCR, AHT, Abandoned Rate, First Line Resolution, Hold procedures, Warm/Cold transfer
• Willingness to work in a dynamic 24X7 environment across multiple shifts
• Preferably certified in ITIL V3/2011 foundation
• Experience working with any one of the industry standard ITSM tools such as BMC Remedy, Service Now, CA Service Desk, HPSM, Peregrine Service Center
• Good understanding of knowledge management in ITSM Willingness and flexibility to learn and adapt to new technologies and processes
• Nice to Have Experience working for a Retail store based service desk for US/UK/Europe based clients.

About our client:
• Our client is recognised in big 4 largest IT companies of the world
• Our client has market cap currently is $110 Billion
• Our client has more than 378,500 employees worldwide
• Our client operates out of 46 countries
Start date
n.a
From
Talendrone.com
Published at
04.07.2017
Project ID:
1373589
Contract type
Freelance
To apply to this project you must log in.
Register