Description
Senior Infrastructure Analyst - Office 365, Azure, Cloud
Job Title: Senior Infrastructure Analyst - Office 365, Azure, Cloud
Company: Direct IT Recruiting Inc.
Location: Toronto
Status: 1 Year Contract
Job Category: Infrastructure, ITIL, ITSM, MCSE, Office 365, Azure, AD
Career Level: Senior
Work Experience: 7-10+ years IT, MCSE, Office 365, Azure, AD, IT Security, ITIL, ITSM, TOGAF, CISSP
Industry: Financial
DESCRIPTION:
This architect type of role will allow the successful candidate to have a thorough technical competence, ability to think critically and strategically, take decisions, provide recommendations and communicate them effectively to various stakeholders. Working on
an enterprise Microsoft Office 365 project.
Technology - responsible for the delivery of technology in support of all businesses and customers. Directly aligns to organization's businesses, with a technology team for each business. Delivers world class solutions in support of business strategies, through a combination of in-house systems development and working with leading technology partners. This group also manages organization's core computing facilities, telecommunications and networks globally.
RESPONSIBILITIES:
- LIFE CYCLE & ROADMAP
End User services from inception to decommissioning, following all key process
Responsible for service quality, availability, optimization, and commoditization.
Act as a single point of contact for Service strategy, direction, introduction of new Infrastructure functionality, standards, and policies.
Develop and execute a technology oriented Roadmap of Initiatives to improve the services
Develop a currency plan
Ensure coordination among key functions such as, Service Owners, Engineering, Architecture, and Solutioning
- STRATEGY
Provide strategic direction and leadership aimed at the strengthening and maturing the End User Service
Understand current and future business needs and incorporate these into a roadmaps and currency plans
Translate Strategic direction into Roadmap Initiatives
- SERVICE DESIGN
Definition and design of service offerings to meet the needs of application teams or end users
Develop formal service descriptions that describe service functionality, service model and cost models
- VENDOR MANAGEMENT
Work with Vendors that supplying technology for the related service through:
- Reviews of vendor roadmaps
- SME input in the support of contract negotiations and renewals
- Support model definition
- Problem management of systemic issues
- New service offering discussions
- POLICY AND STANDARDS OVERSIGHT
Manage the End User services standards and make recommendations to the Director for continued improvements.
Ensure that policies and standards are followed for the Services being managed.
Typical policies/standards areas are:
- Governance
- Security
- Technology Development Framework
- Architecture/TAG
- FINANCIAL MANAGEMENT
Manage, assist and establish financial aspects for Services including Total cost of ownership, Licenses, Maintenance and Initiatives budgets
- TECHNICAL SME
SME to act as consultant and leader in the End User services space
- CROSS-FUNCTIONAL RELATIONSHIPS
Maintain regular contact with technology service owners and senior management
Maintain effective working relationship with all Service Owners
Partner closely with Infrastructure teams: Architecture, Engineering, Operations, Information Security, Business Management and consumers of the service
- COMPLIANCE REQUIREMENTS/RESPONSIBILITIES
As an employee, the incumbent must comply with all applicable and Line of Business policies, standards, guidelines and controls.
QUALIFICATIONS:
- 2+ years experience with technical planning and delivery of a combination of solutions including Microsoft Office 365, Azure, AD and EMS.
- Experience with providing technical advice and ensuring continuous alignment to the roadmap.
- Able to lead the migration or integration of multiple identity management services to the cloud, including SSO, MFA and Directory Services.
- Familiar with Identity Management solutions from a range of suppliers such as RSA, Microsoft, Ping Identity and Quest.
- Experience with Security initiatives and/or security credentials would be an asset.
- Knowledge of the ITIL, ITSM process management practices, requirements, and support services.
- 5 to 10 years of related experience in Infrastructure Services.
- 10 years IT experience in the End User services space, preferably at an FI or other large complex organization with a multi-vendor environment.
- TOGAF - nice to have
- CISSP - nice to have
- Degree Computer Science, Engineering, Mathematics or equivalent
- MCSE or equivalent
SKILLS
Relationship Management--Ability to establish and build healthy working relations and partnerships with clients, vendors and peers.
Planning: Tactical, Strategic--Ability to contribute to operational (short term), tactical (1 - 2 years) and strategic (3 - 5 years) planning in support of the business plan.
Leadership--Knowledge of approaches, tools, and techniques for gaining the cooperation and support of others.
Influencing--Ability to impact decisions within and outside own organization.
Decision Making and Critical Thinking--Knowledge of tools and techniques for effective use of a broad range of factors, assumptions, frameworks and perspectives when solving problems.
Communication skills - ability to write and speak clearly and in a manner that appeals to a wide audience.