Mortgage Loan Experience | Full Time - Temp

Texas  ‐ Onsite
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Description

Mortgage Loan Experience | Full Time - Temp

Location: Irving, TX 75063

Pay Rate: $16.00

Type: Temp approximately 6 months to start (could be extended)

Start Date: immediate (contingent upon clearing pre-employment screenings and verifications)

Shift: 10:15am - 7:15pm cst

Job Description:

Perform a host of customer servicing and valuation-related support activities

  • processing and assigning orders
  • receiving calls and requests from customers and clients
  • following up with internal staff appraisers and/or external panel appraisers, real estate agents/brokers or other agencies
  • assigning and tracking orders for valuation services and products
  • trouble-shooting and resolving issues that may arise throughout the life cycle of each order
  • Interface with customers, clients, and other internal and external constituencies, typically by telephone, letter, fax or email to handle queries/problems and support the processing of orders.
  • use computerized systems for tracking, information gathering, and/or troubleshooting.

Experience and Skill Requirements:

  • 12-24 months of mortgage industry related experience preferred.
  • Typing 35-40 WP

Primary Responsibilities:

  • Interfaces with internal and external customers to resolve customer service calls/queries/problems.
  • Verifies contacts and account information.
  • Examines customer problems and implements appropriate corrective action to respond to customer requests.
  • Escalates queries/requests for action as appropriate to Supervisor and/or Operations leadership for immediate action.
  • Maintains and creates logs, reports, records and files to document order activity and action items.
  • Investigates, analyzes, coordinates and tracks complex customer issues and problems.
  • May contact appraisers, clients, and/or internal groups to validate information and/or inquire further, requesting updates, as appropriate.
  • May interface with different departments/groups to coordinate resolution of issues.
  • Tracks orders as necessary.

Education: HS Diploma/GED Required

Start date
Immediate
Duration
6-months
From
Elite Tek Services, Inc.
Published at
07.07.2017
Project ID:
1376222
Contract type
Freelance
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