Description
Here is a fantastic opportunity to join one of the World's biggest IT consulting company as a Service Desk Engineer (French Speaking) in Stockley Park, UKMandatory requirements (Please do not apply if you don't meet these requirements)
++ Candidate must be eligible for employment in UK and must be eligible to move within the EU Member States
++ French speaking candidates need to apply
++ Candidate should have 3 - 4 years experience working as a level 1 support engineer for IT Infrastructure Service Desk
++ Candidate should have working experience and understanding of basic Windows and Mac system administration covering basic OS and applications troubleshooting and support
+++ Refer your friend to this job on Talendrone.com/referral/home and earn £300/referral
Here is Job Summary:
• Job Title: Service Desk Engineer (French Speaking)
• Job Location: Stockley Park, Uxbridge, UK
• Job Type: Contract
• Contract Duration: 6 months to 12 months based on performance
• Job start: ASAP
• Daily Rates: Negotiable / Depending on Experience
Job Description:
• Minimum 3-4 years experience working as a level 1 support engineer for IT Infrastructure Service Desk
• Working experience and understanding of basic Windows and Mac system administration covering basic OS and applications troubleshooting and support
• Experience handling & troubleshooting issues related to mobile devices in Windows and Apple platform
• Excellent verbal and written communication skills in English Proven track record of best in class customer management & handling skills over remote based call/email & chat support
• Good understanding of call/email/chat quality metrics such as ASA, FCR, AHT, Abandoned Rate, First Line Resolution, Hold procedures, Warm/Cold transfer
• Willingness to work in a dynamic 24X7 environment across multiple shifts
• Preferably certified in ITIL V3/2011 foundation
• Experience working with any one of the industry standard ITSM tools such as BMC Remedy, Service Now, CA Service Desk, HPSM, Peregrine Service Center
• Good understanding of knowledge management in ITSM Willingness and flexibility to learn and adapt to new technologies and processes
• Nice to Have Experience working for a Retail store based service desk for US/UK/Europe based clients.
About our client:
• Our client is recognised in big 4 largest IT companies of the world
• Our client has market cap currently is $110 Billion
• Our client has more than 378,500 employees worldwide
• Our client operates out of 46 countries