Description
Support Analyst (VoIP/Network Infrastructure)
I am looking for an Support Analyst (VoIP/Network Infrastructure) for a great opportunity with some European travel, all expenses paid. This is a long term contract of 12months + with an August 2017 start.
The Support Analyst (VoIP/Network Infrastructure) should have the following skills/experience;
- Previous experience in supporting mission critical network services and/or communications services with high customer expectations
- Experience in Service Transition process
- Experience working with providers
- Strong Shell Scripting experience
- At least 5 to 8 years of experience in IT
- Knowledge of Network infrastructure (WAN/Internet, LAN/Wireless LAN, Perimeter Security) and related products, manufacturers (Cisco, Riverbed, ) and protocols
- Knowledge of Communication services and technologies and associated technologies (PBX, IPT, VoIP, CUCM, MCU, ) and related products, manufacturers (Cisco, Tandberg, Vidyo, ) and protocols (H.323, SIP, WebRTC, Hangout )
- Knowledge of common network monitoring tools ( Alaloop, MRTG, Wireshark, Solarwinds )
- Broad range of understanding of ITIL, ITSM and industry best practices
- Good understanding of incident management processes and procedures as well as ticketing platforms
- Proven analytical and troubleshooting abilities
Kindly send me your latest CV or call me directly