Description
Job Description:
Our client is looking for an experienced contributor with a high degree of technical competence in tele-communications support. The position is responsible for providing telecommunications technical support to County facilities. Incumbents coordinate response to service requests, assist with projects, and maintain accurate documentation.
- Three or more years of professional level analyst and systems experience in a large scale Information Technology environment.
- Minimum two years' experience with Cisco Voice Over Internet Protocol (VoIP) systems.
- Experience working in a Cisco network/Telecomm Environment preferred.
- Provide excellent customer service.
- Repair and perform preventative maintenance on systems.
- Maintain records and prepare reports.
- Provides technical support to County employees using various telecommunications and network systems.
- Designs, configures, tests, implements and maintains a variety of hardware, software, peripheral devices, and systems.
- Monitors and ensures systems meet business and performance needs.
- Perform configuration changes as required; advance level troubleshooting.
- Technical implementation of telecommunications and network infrastructures.
- Troubleshoot technical problems with the critical systems, Servers and equipment within a Multi-Data Center environment, handling complex and critical problems.
- Responds to system emergencies as required.
- Performs other duties of a similar nature or level.
- Ability to work on projects in a team setting.
- Ability to communicate and work with end users with minimal computer experience.
- Possess a Valid Georgia Driver's License.
Minimum Experience Required:
- Experience in Enterprise-level Cisco networks including Switches, Routers, AP's, etc.
- Unified Communications experience.
- Call Center support (UCCX), Client software support.
- Unity Connect.
- Jabber implementation or Support.
- Device mobility.
- Understanding of Microsoft Office desktop software.