Description
The Role:
The Cloud Tenant Specialist turns the designs and strategy into workable automations and catalogue items within the cloud stack. This include ensuring all monitoring/compliance controls are in place and to the highest standard. Agile and gifted Specialist with a drive to succeed.
Main Responsibilities:
*Provide operational & technical support & maintenance for Cloud based platforms across the client group.
*Operational, initiative and project based activities.
*Availability management adhering to business defined SLA's.
*Preventative systems maintenance, including patch management, security management & system integrity checking.
*Cloud system builds ensuring server hardening procedures are followed in line with documented process
*Cloud system decommissions ensuring data destruction procedures are followed in line with documented process.
*Pro-active systems performance capacity management.
*Pro-active systems obsolescence management.
*Extensive automation Scripting using various tools and technologies.
*Participate in vendor service reviews.
*Testing Disaster Recovery ability.
*Providing Cloud technical support & guidance to application support teams.
*24 x 7 Callout to support the cloud platform
*Take personal ownership of tasks & work streams delegated by manager and manage through to completion with an emphasis on timely closure.
*Ensure operational processes are defined and continuously reviewed with supporting version-controlled documentation.
*Regular travel to client sites, unsociable hours & overnight stays where appropriate.
*Occasional travel to offsite vendor locations for service reviews and/or technology briefings.
*Contribute to and has ownership of, both individual & team objectives.
*Ensure problem & request related work is channelled via appropriate systems so that reporting stats can be measured.
*Ability to manage time effectively & prioritise both operational and project workloads.
*Provide activity based reporting at intervals defined by manager and/or team leader.
*Ensure compliance with relevant standards eg ITIL, Sarbanes Oxley, ISO 17799, COBIT & auditing authorities (internal & external). Taking timely action to Remedy any deficiencies and/or risk areas.
*Energy and passion in order to achieve stretching objectives
*Process Driven, always looking for improvements and leading change.
*Understanding of and passion for delivery of excellent service to internal & external customers
*Build and maintain effective collaborative relationships across all business divisions including Technology
*A strong understanding of client systems, products and services
*Able to negotiate with both customers and IT Service providers
*Creative, imaginative and innovative thinking relating to problem solving and new opportunities
*Understanding of broader business environment and organisation
*Able to work on own initiative