Description
The Organisation
CACI has built an industry leading team to design and deliver leading edge IP network and OSS/BSS solutions for major telecommunications Service Providers and ISPs.
CACI Limited is based in the UK and is positioned to provide services in the UK and internationally. The CACI telecoms team has broad experience in the telecommunications sector supported by industry standard accreditations where appropriate. CACI has built a culture of delivering results with an ongoing commitment to quality; the aim is to ensure that CACI solutions are recognised for both technical excellence and value.
CACI is committed to the individual as well as to its business requirements. CACI offers a good working environment, in a highly dynamic, pro-active and challenging environment. CACI believes in personal development for the individual and supports its team to grow and develop their skills, in order to fulfil their own personal objectives as well as those of the business and our clients.
Role Summary
SAN Storage Systems Engineer
Job Purpose
To provide operational management to the SAN infrastructure support team. Support the SAN technology stack at the third line level providing the ultimate internal technical escalation point for this stack within the bank business.
Responsible for resolving &/or fulfilling incident, problem, change, service requests, break-fix, and backups/restores etc.
Responsible for escalating/informing ICBCS and GPS management of all major SAN initiatives/major outages and reporting for the SAN infrastructure team
Responsible for the Deploy and Operate' GPS process on behalf of the Business including Service, Operations and Service transition as per the GPS operating handbook.
Provide technical knowledge and resource allocation supporting the GPS portfolio management function and Business project requirements
Provide input to the strategic architecture and investment portfolio for the associated Wintel Infrastructure, ensuring collaboration with the CTB' team
Key Responsibilities/Accountabilities
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Responsible for the management of the third line SAN support team, including the appraising and personal development for all SAN support engineers.
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Accountable for the SAN technology stack change procedure, including the approval, planning and implementation of all changes affecting the SAN infrastructure stack.
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Responsible for the management, effectiveness & performance of the organization's SAN technology stack operations, which will satisfy service level agreements (SLA's), and operational level agreements (OLA's), with Lines of Business (LoB), and other Run The Bank (RTB), teams.
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Responsible for deployment of the SAN technology stack and component items, including deployment planning, scheduling & control, installations, hardware & software life cycle management, upgrades (including capacity, modifications & enhancements and end-of-life replacements), as applicable.
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SAN technology stack operations, including monitoring (command & control), and technical support & optimisation (to maximise availability); inclusive of systems support, communications, automation, storage, backup, restores, user access control, virus protection & safeguarding, as applicable.
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Responsible for SAN technology stack service management, including incident-, event-, problem- and request fulfilment management and end user (customer), support, interfacing with the organisation's IT Service Delivery department's process & procedure where applicable.
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Apply & maintain suitable technical skills to support the organisations SAN technology stack and it's customer base.
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Develop, maintain & support suitable business & IT applications for SAN stack operations.
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Develop & utilise support interfaces with other departments in the organisation as well as the broader IT group and GPS.
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Responsible for SAN technology stack risk management with respect to identifying risk, reporting risk and mitigation/resolving risk in support of the organisation's risk department and GPS's risk management governance. No acceptance of risk to be undertaken.
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To participate and respond on behalf of the SAN infrastructure stack during all internal/external audit reviews, implementing and resolving all identified points within the timeframe given.
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SAN technology stacks performance reporting against key performance indicators & metrics in support of GPS business management governance & the organisations business management governance.
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Participate in & support architecture designs, roadmaps, planning & deployments.
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Providing support & technical escalation to regional support staff as required.
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Execute additional responsibilities &/or tasks as designated by operational management
Preferred Qualifications and Experience
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5-8 Years SAN Storage experience
Knowledge, technical skills and expertise
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Support for Enterprise Storage infrastructure (1st, 2nd & 3rd Tier SAN's - at present Hitachi VSP, AMS, HUS and HCP) including storage admin
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Identify and address SAN & storage bottlenecks
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UNIX, Windows and VMWare experience.
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Implementation, assignment, configuration and release management of shared storage infrastructure
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Implement requests for compliance to bank standards
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Participate in projects requiring utilisation of the SAN
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Provision of data for MIS reporting requirements
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Implementation of Enterprise Storage hardware and software deployments
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Inventory management
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Availability management for the Enterprise Storage environment
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Trending and capacity management
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Implement, maintain and adhere to global standards, logical access security, patches, new software releases, firmware upgrades, etc
Key Performance measures
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SLA's performance scores
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Services availability scores
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Customer satisfaction survey scores
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Risk profile scores
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Measures (or metrics) targets (not necessary limited to the above only), would be continuously agreed with line management
Important relationships
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Develop & support interfaces with other departments within the organisation and within GPS, including:
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All other IT functions
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Collegial teams within Global Production Services ie Portfolio Management, Architecture, Midrange, DBA's, San, Networks, Market Data, Desktop Services & Service Desk.
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Direct line management and GPS Management
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Service Delivery
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Regional IT support staff
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Core GPS Functions
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All other IT functions
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Internal/External Audit teams