Description
The Organisation
CACI has built an industry leading team to design and deliver leading edge IP network and OSS/BSS solutions for major telecommunications Service Providers and ISPs.
CACI Limited is based in the UK and is positioned to provide services in the UK and internationally. The CACI telecoms team has broad experience in the telecommunications sector supported by industry standard accreditations where appropriate. CACI has built a culture of delivering results with an ongoing commitment to quality; the aim is to ensure that CACI solutions are recognised for both technical excellence and value.
CACI is committed to the individual as well as to its business requirements. CACI offers a good working environment, in a highly dynamic, pro-active and challenging environment. CACI believes in personal development for the individual and supports its team to grow and develop their skills, in order to fulfil their own personal objectives as well as those of the business and our clients.
Role Summary
Wintel Systems Engineer
Job Purpose
To provide operational support for the Wintel infrastructure stack at the third line level providing the ultimate internal technical escalation point for this stack within the bank's business.
Responsible for resolving &/or fulfilling incident, problem, change, service requests, break-fix, and backups/restores etc.
Responsible for the Deploy and Operate' GPS process on behalf of the Business including Service, Operations and Service transition as per the GPS operating handbook.
Provide technical knowledge to support the GPS portfolio management function and Business project requirements
Provide out of hours technical support by forming part of the on call roster within your team.
Key Responsibilities/Accountabilities
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Responsible for the management, effectiveness & performance of the of the organisation's Wintel technology stack operations, which will satisfy service level agreements (SLA's), and operational level agreements (OLA's), with Lines of Business (LoB), and other Run The Bank IT (RTB), teams.
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Responsible for deployment of the Wintel technology stack and component items, including deployment planning, scheduling & control, installations, hardware & software life cycle management, upgrades (including capacity, modifications & enhancements and end-of-life replacements), as applicable.
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Wintel technology stack operations, including monitoring (command & control), and technical support & optimisation (to maximise availability); inclusive of systems support, communications, automation, storage, backup, restores, user access control, virus protection & safeguarding, as applicable.
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Wintel technology stack service management, including incident-, event-, problem- and request fulfilment management and end user (customer), support, interfacing with the organisation's IT Service Delivery department's process & procedure where applicable.
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Apply & maintain suitable technical skills to support the organisations Wintel technology stack and it's customer base.
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Develop, maintain & support suitable business & IT applications for Wintel stack operations.
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Develop & utilise support interfaces with other departments in the organisation as well as the broader IT group and GPS.
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Wintel technology stack risk management with respect to identifying risk, reporting risk and mitigation/resolving risk in support of the organisation's risk department and GPS's risk management governance. No acceptance of risk to be undertaken.
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Wintel technology stack performance reporting against key performance indicators & metrics in support of GPS business management governance & the organisations business management governance.
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Participate in & support architecture designs, roadmaps, planning & deployments.
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Providing support & technical escalation to regional support staff as required.
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Execute additional responsibilities &/or tasks as designated by operational management
Preferred Qualifications and Experience
3-5 Years Wintel experience
Knowledge, technical skills and expertise
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Microsoft Active Directory from 2008 R2 including component services
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Microsoft Exchange from 2003 to current version
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Microsoft OS 2003, 2008 R2 and 2012 R2 plus services like FTP, IIS etc.
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Microsoft Systems Center Operations Manager (SCOM)
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Microsoft Lync 2010 to current version
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Microsoft SharePoint from 2007 to current versions
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Microsoft Powershell automation scripts
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Microsoft SQL All versions & Editions
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Symantec Netbackup 7.5.0.7 and Netbackup Appliances
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Symantec Altiris Deployment Server
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Symantec Enterprise Vault and EV.Cloud
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Symantec Veritas Cluster Manager 5.1 + and VOM
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VMware Product Suite (ESXi, vCenter, SRM, View)
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Rightfax 10.5 + to current version
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McAfee EPolicy Orchestrator 5.1 +
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Trend OfficeScan 10.6 +
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Trend Deep Security Manager 9 +
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Blackberry Enterprise Server
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Vantage 2013 SP1 to current version
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Quest InTrust
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Quest Recovery Manager for Active Directory
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Quest Exchange recovery manager
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Good for Enterprise
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HP C7000 Chassis
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DNS & DHCP
Other key applications as designated
Key Performance measures
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SLA's performance scores
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Services availability scores
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Customer satisfaction survey scores
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Risk profile scores
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Measures (or metrics) targets (not necessary limited to the above only), would be continuously agreed with line management
Important relationships
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Develop & support interfaces with other departments within the organisation and within GPS, including:
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All other IT functions
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Collegial teams within Global Production Services ie Portfolio Management, Architecture, Midrange, DBA's, San, Networks, Market Data, Desktop Services & Service Desk.
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Direct line management and GPS Management
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Service Delivery
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Regional IT support staff
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Core GPS Functions
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All other IT functions
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Internal/External Audit teams