CS Content Operations Lead

Job type:
on-site
Start:
08.2017
Duration:
n.a
From:
Manning GmbH
Place:
Surrey
Date:
07/25/2017
Country:
flag_no United Kingdom
project ID:
1386988

Warning
This project is archived and not active any more.
You will find vacant projects in our project database.
CS Content Operations Lead

We are currently recruiting for our client, a global ICT services and solutions provider for enterprise, for a CS Content Operations Lead to join their business in UK.

Position Title: CS Content Operations Lead
Position Type: 11 month fixed term contract
Start Date: ASAP
Location: Surrey, UK
Contact: Ana |

Responsibilities:
- Content Operations Lead will be responsible for maintaining, running and validating web content as quality assurance and operation management point for the Customer Service (CS) department
- Focus on overall operation management of Content Production Centre to produce CS web content

- CPC (Content Production Centre) operation management on a day-to-day basis
-- Manage a robust content production portfolio, keeping projects on track and reporting on status updates.
-- Implement a rigorous QA process to ensure all content conforms to online standards, brand guidelines and SEO best practices
-- Look for efficiencies and synergies for content to be developed and shared across markets
-- Review and manage the third party supplier relationship in coordination with EHQ, subsidiaries and technical teams
-- Strong communication with a large and diverse stakeholder group across Europe.
-- Work closely with EHQ Content Manager to provide strategic support and aid the development of the site, CMS and analytical tools.
-- Create and maintain detailed documentation, SLAs, workflows and training materials covering all aspects of production activity.
-- Oversee the translations process for 25 European languages, monitoring quality and TAT
-- Compile dashboards, analyse and share data for regular and ad hoc reporting.
-- Community admin, inc tagging and content monitoring

- Platform Tech Support Coordination as liaison with internal technical teams
-- Real-time support for related platforms
-- SEO/Adobe Analytics & DTM support
-- CPC training and user guide updates for setup or new features
-- Technical review for cross-platform integration and new tool introduction for channel roll-out discussing with relevant team

- SEO/Analytics Tagging Management
-- SEO Monitoring and SEO content improvement giving guidance to CPC
-- DTM Tagging Rule registration, Publishing and QA

- CPC Operation Guide / QA Checklist management
-- Operation Guide& Manual creation / update
-- QA Checklist creation & update

Qualifications:
- 5 + years of experience with digital content creation and translation management experience
- 3 + years of project management experience in the similar area
- Strong experience in working with the large organisation, multiple stakeholders, and big agencies
- Good understanding of utilizing analytics/data and QA process to monitor, evaluate and optimize web content performance
- Knowledge of SEO/Analytic Tool management
- In-depth knowledge of the consumer electronics industry or Big brand experience prefered

For more information please contact: Sales(at)manningglobal com
Quoting reference: UK_MGAM_CSDCM8011
Or call Ana on: