Description
Settlements Administrator
Edinburgh
6 MONTH CONTRACT
£12.23 Per hour
Our high profile Banking client currently has an opportunity for a Settlements Administrator to work in the Settlement Team in their offices based in Edinburgh.
Job Purpose:
The Settlements Oversight team exists to ensure that all settlement payments are processed accurately and within regulatory time scales by the transaction processing team in Pune.
The Oversight team acts as the onshore support to the Pune teams helping them with issues they cannot resolve and where necessary contacting clients by telephone on their behalf.
Competencies:
- Strong communication skills (verbal and written)
- Calm under pressure & know when to escalate
- Keen to use initiative to identify solutions
- Ability to effectively manage multiple priorities, on time and to high quality
- Strong knowledge of products and processes
- Knowledge of dealing or investor servicing or cash management
- Settlements Knowledge
Responsibilities:
- Take ownership of monitoring, processing and/or overseeing allocated tasks in relation to the cash management, settlement and reconciliation functions.
- While you may be allocated to a specific process function, you will be required to cross-skill to support other tasks within the CST environment
- Investigate and resolve any escalations or exceptions within agreed service levels, regulatory standards and focusing on customer outcomes.
- Collaborate positively with colleagues across TA to facilitate responses and manage personal workload effectively
- Maintain your working knowledge of all products and procedures
- Demonstrate consistent levels of accuracy
- Participate in projects at the discretion of management
- To support wider TA and CST you will be required to cross-train to perform additional duties/tasks
- Take accountability for your development and undertake training/coaching identified to support delivery of high level of client service
- Demonstrate you understand our culture and display our shared values (Client Focus, Integrity, Teamwork and Excellence) and the application of TCF.
- Demonstrate personal responsibility for proactively mitigating risk by escalating and resolving concerns/incidents in line with Escalation Guidelines and TA Incident Escalation and Management process.
If you wish to apply for the above position, please email me.
Please be advised if you haven't heard from us within 24 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. Adecco is an employment consultancy and operates as an equal opportunities employer.