Description
ROLES & DUTIES
Under the direction of the Branch Head Service Operations and Support you will perform duties such as the following:
- Installs, operates and maintains local area network infrastructure and related equipment.
- Resolves application and software issues within Servers, databases, and other mission critical systems.
- Provide support to ensure data consistency and integrity.
- Supports the integrity of assigned ICT infrastructure (CIS Infrastructure), supports on IT Service Continuity Management (ITSCM), Business Continuity and Disaster Recovery Plans. Monitors, tests, and tunes system performance; preserve and provide system log files as needed. Performs and tests system backups and restores to ensure system recovery from error or outage.
- Establishes, supervises and executes proper preventive maintenance plans.
- Implements policies, procedures, and technologies to ensure security through secure system access, monitoring, control, and routine security evaluations.
- Monitors the status of CIS networks and systems, responds to queries, incident reports and other requests from users and Agency's Ops Center.
- Assess the effectiveness and efficiency of existing systems; develop and implement strategies for improving of further leveraging these systems.
- Recommends and executes modifications to configuration of network infrastructure, Audio Visual/VTC systems, Servers, databases, and other mission critical systems in order to improve efficiency, reliability, and performance.
- Provides end-user support and troubleshooting of applications and software.
- Ensures all technical and service oriented documentation pertaining to assigned systems, interconnections, supporting cable plant etc. is prepared, properly stored and kept up-to-date.
EXPERIENCE & SKILLS
At least 5 years recent experience with application and network management/monitoring activities in a large scale ICT service-oriented environment. You must be knowledgeable in software tools used for large scale ICT Service Management (eg Symantec Altiris, Microsoft SCCM, VMWare Service Manager, BMC ITSM).
LA International Computer Consultants Ltd is an HMG Approved Consultancy and operates as an IT & Engineering Consultancy or as an Employment Business & Agency, depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, we welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International Computer Consultants Ltd (Recruiter Awards for Excellence - Best IT, Best Public Sector & Gold Awards) and the most prestigious award that any business can receive The Queens Award for Enterprise: International Trade 2015.