Description
Our client in Brussels Belgium is looking for a FRENCH speaking Senior Helpdesk Technician.
Responsibilities;
Experienced in all facets of IT. Help Desk support (Hardware and Software) Working as a key member of the IT Helpdesk team, providing hands-on client support to end users Managing SLA's and ensuring support tickets are handled via the correct defined systems and to the correct high standards. Tier 2 Client Support functions in line with global ITSM processes. Ability to be technical lead for the IT helpdesk operatives, and a point of escalation if required Work closely with the IT infrastructure team to ensure IT services are reliable. Plan and implement additions, deletions and local modifications to the supporting IT systems companywide in line with Client global IT policies and procedures. Support local clients, as demand requires. Ensure availability and reliability of all IT Services to end users. Monitoring service levels accordingly. Lead by example, providing clear instruction to sub-ordinates. Ensure all IT Helpdesk staff maintain a high Customer Satisfaction rating. Ensure that company procedures are followed regarding expenditure for IT consumables and hardware. Familiar with the risks and hazards within the activities and processes of the role and procedures, practices and measures in place to mitigate the risks. Participate in and actively support company initiatives Follow all health and safety directives as required All other duties as relevant to the postStart: August 2017
Duration: 6 months + possible extensions
Location: Brussels, Belgium
Language: French
Rate: Market (all inclusive)
If you are interested, please send your latest CV and we will call you to discuss further. I look forward to your response
