Cisco Engineer (m/f)

Description

• Implement, maintain and support the infrastructure providing the connectivity between the Cisco services and the legacy voice services
• Implement, maintain and support the infrastructure managing videoconference devices, core voice and videoconferencing infrastructure
• Troubleshoot conferencing issues as required
• Provide second level support for the Webex service and provide troubleshooting support
• Coordinate changes on the network and unified communications infrastructure with relevant business partners
• Oversee external providers for the effective delivery of outsourced services
• Develop, document and maintain standard operating procedures
• Ensure appropriate monitoring for network and unified communications systems to ensure availability, security and integrity; contribute to development and reporting of key performance indicators
• Provide third-level support for user requests, incident and problem management

• In-depth and relevant professional experience in the networking, telephony and audio/video-conferencing field, with profound recent experience supporting multi-site Cisco network and unified communications environment and services
• Experience integrating Cisco and Microsoft Skype for business environments
• Experience working in a large national, multi-national or international organization
• English fluency is mandatory
• Familiarity with common VoIP software
• Excellent knowledge of TCP/IP internetworking in the LAN and WAN environment
• Excellent knowledge and experience delivering and optimizing quality of voice and video over IP on a corporate network
• Advanced understanding of different VoIP signalling protocols and integrating these protocols into a single service
• Ability to integrate internet based conferencing services
• Ability to effectively support many systems and users