Description
Title: Voice Network Engineer
Duration: 5-6 months
Number of Positions: 1
Years of experience: 5+
- Will work regular hours but will have to work some after hours when the actual upgrade goes live.
- Very little travel
- PS first then in person
Manager Notes: The project is a voice system project. The project is to upgrade existing Avaya PBX systems and centralize (flatten) the solution. A central system will be implemented in the data center with survivable systems at each remote location. WE ARE LOOKING FOR A 3 YEAR PERSON THIS IS NOT SENIOR LEVEL.
This position requires the following in addition to the JD provided below:
- Upgrading 23 PBX Avaya boxes
- Moving their central system
- Upgrading local Servers
- Some knowledge of Sessions Manager would be helpful as they don't have anyone that knows it
- May need to help train on the new system upgrade
- Must know Aura messaging to answer questions
- Be able to recommend corrective actions to end user
Description:
- Network voice engineer with good knowledge on Avaya products and services, including: Communication Manager, System/Session Manager/Aura Messaging and other components.
- VoIP experience in H323 and SIP.
- Knowledge of centralized solutions, auto attendants, centralized attendants, Aura Messaging Fax solution.
- Ability to design and implement advanced voice TDM and SIP enabled communication networks, specifically related to Avaya products.
- Ability to identify and resolve complex problems by phone, remote connectivity and work with remote resources in a timely manner.
- Maintain detailed documentation of problem resolution activities.
- Able to prepare quality training and as built documentation.
- Excellent written and verbal communications skills; able to communicate effectively with associates at all levels.
- Ability to effectively summarize and clearly communicate infrastructure hardware/software problems involving multiple support team(s).
- Should have demonstrated behaviors as a team player, critical thinking skills, accountability and taking ownership.
- Self-motivated and adaptable to change.
- Must have a high degree of technical expertise/professional mastery to recommend process improvements.
- Years of Experience: 2 - 5.
- Experience: Relies on some experience to plan and accomplish tasks