Description
My client is looking for a Voice Recording Support Engineer:
Competitve Rates
ASAP Start
6 months +
Requirements are:
. Extensive technical knowledge of the NICE Perform and Verint Recording system.
. Experience using SQL Server, Reporting Services Data mining, Business Intelligence (BI)
. Strong technical support skills with a minimum of 5+ years' experience supporting, troubleshooting, and configuring voice recording systems.
. Experience in supporting Voice infrastructure
. Good understanding of VoIP architecture
. Good understanding of VoIP protocols including SIP and H323
. Good understanding of SIP trunking
. Good understanding of IP network (Switching and Routing)
Knowledge Areas:
. Experience in supporting Avaya Telephony Systems (Communication manager, AES, CMS, IVR)
. Experience in supporting Genesys Telephony Systems
. Experience in supporting Computer Telephony Integration (AIC, Genesys, Cisco ICM)
. Experience in supporting Session Border Controller preferred ACME Packet, Oracle, Covergence
. Supporting Cisco Telephony Systems (Cisco CUCM, UCCX)
. Windows Server, Linux (RHEL) and Solaris OS systems
. Good understanding of traffic erlang calculation
. DB´s Oracle 11g
. LAN/WAN technology
. Nice/Verint/Cybertech Voice Recording Solutions with Trading and Contact Centre deployments
. Contact center solutions including IVR, Aspect Dialers
. Knowledge of IP Addressing and Access Control Lists
. Understanding of Firewall technologies
Development Value:
. Ability to perform troubleshooting and problem solving
. Ability to manage multiple tasks and priorities
. Ability to manage aggressive deadlines
. Attention to details
. Fluent level of English speaker
. Excellent analytical skills
. Ability to work flexible hours
. Excellent communication skills - verbal and written