Voice Recording Support Engineer

Warsaw  ‐ Onsite
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Description

Proteus Europe is searching for Voice Recording Support Engineer for a 1 year contract role based in Warsaw, Poland.

Our Client :-
Are a globally respected consultancy company who operate at the highest levels of service and successful delivery. They have a track record for delivering projects on time with customer satisfaction as their first priority. They set high standards and as such working with them also reflects on your high standards of service and programming ability.

Your Skills and experience :-
Essential Skills :-
Qualifications/ JD:
o Extensive technical knowledge of the NICE Perform and Verint Recording system.
o Experience using SQL Server, Reporting Services Data mining, Business Intelligence (BI)
o Strong technical support skills with a minimum of 5+ years experience supporting, troubleshooting, and configuring voice recording systems.
o Experience in supporting Voice infrastructure
o Good understanding of VoIP architecture
o Good understanding of VoIP protocols including SIP and H323
o Good understanding of SIP trunking
o Good understanding of IP network (Switching and Routing)

Knowledge Areas:
o Experience in supporting Avaya Telephony Systems (Communication manager, AES, CMS, IVR)
o Experience in supporting Genesys Telephony Systems
o Experience in supporting Computer Telephony Integration (AIC, Genesys, Cisco ICM)
o Experience in supporting Session Border Controller preferred ACME Packet, Oracle, Covergence
o Supporting Cisco Telephony Systems (Cisco CUCM, UCCX)
o Windows Server, Linux (RHEL) and Solaris OS systems
o Good understanding of traffic erlang calculation
o DB´s Oracle 11g
o LAN/WAN technology
o Nice/Verint/Cybertech Voice Recording Solutions with Trading and Contact Centre deployments
o Contact center solutions including IVR, Aspect Dialers
o Knowledge of IP addressing and Access Control Lists
o Understanding of Firewall technologies

Desirable Skills :-
Development Value:
o Ability to perform troubleshooting and problem solving
o Ability to manage multiple tasks and priorities
o Ability to manage aggressive deadlines
o Attention to details
o Fluent level of English speaker
o Excellent analytical skills
o Ability to work flexible hours
o Excellent communication skills - verbal and written

Proteus Europe operates in partnership with our candidates by building strong and lasting
relationships at all levels.

If you apply for this role, we will:

- Contact you within one week to discuss your current situation and suitability for this role.
- Keep searching for other suitable positions should this role not be right for you.
- Keep you informed at every stage of the recruitment process.
- Actively follow up with our client on your behalf to gain useful feedback throughout the
process.

If you are looking for a new role, but this role isn't quite right for you, please contact us in
confidence for a discussion about how we can help you.
Start date
08/2017
Duration
1 year
From
Proteus Europe
Published at
15.08.2017
Project ID:
1398027
Contract type
Freelance
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