Description
Italian speaking Desktop Support Engineer
A fantastic opportunity has arisen for a Italian speaking Desktop Support Engineer to join well established blue chip organisation based at their prestigious client sites near Bologna Italy.
As a Italian speaking desktop Support Engineer you will:
*Deploy and manage desktop and laptop hardware
*Assist deployment of specific application/software on desktops and laptops where remote team is unable to deploy software via remote control.
*Provide Level 2 support for in-scope Software as coordinated through the Help Desk
*Provide desktop/laptop Break/Fix and Level 2 support for hardware as coordinated through the Help Desk
*Provide Incident determination, Root Cause Analysis and Resolution
*Perform hardware IMACs and re-installations in accordance with the specific Service Request, procedures and other application policies (eg, security policies)
*Update all Cross-Functional management tools (eg, asset management database) with required data and Close an IMAC Service Request
*Provide basic End-User or technical staff orientation as needed when installing a new desktop/laptop Coordinate with Help Desk and all other necessary Provider, Third-Party and TEREX's support organizations to manage all IMAC Service Requests to Resolution and Closure
*Develop and document in the Standards and Procedures Manual On-Site
*Follow on-site technical support related policies and procedures
*Maintain the appropriate equipment sparing requirements and spares inventory levels at Campus locations to meet Service Level Requirements for On-Site Technical Support
*Coordinate with the Help Desk and all other necessary Provider, Third-Party and our clients support organizations to manage all On-Site Technical Support requests to Resolution and Closure
*Coordinate with End-User or other site staff to schedule On-Site Technical Support visit in response to an escalated Incident or Service Request
*Dispatch appropriate Level 2 or Level 3 technician(s) in response to an escalated Incident or Service Request
*Troubleshoot, diagnose and Resolve Incidents for clients or other client area related devices, including removing and/or repairing physically broken or inoperable clients or other client area related devices. Conduct
appropriate tests of repaired client or other client area related device to ensure it is operating appropriately
*Obtain End-User acknowledgment for completion of Service Request
So if you are an Italian speaking desktop Support Engineer looking for your next exciting contract please apply now!
Contract is initially 3 months but likely to extend.