Description
Our client, a leader in the insurance industry, is looking to add an IT Support Specialist to their team.
Essential Job Functions
- Perform onsite analysis, diagnosis and resolution of client device and network problems for end users.
- Install, configure, test, maintain, monitor and troubleshoot, desktop, laptop, palmtop and other client devices and related hardware and software in order to deliver required desktop service levels.
- Assist or coordinate implementation of OS updates, software upgrades or installs, security patches, clean/remove malware, activate and support mobile devises and other desktop projects as needed.
- Respond to calls for assistance at user Workstation or provide phone support for remote users as needed.
- Setup new hires; configure desktop/laptops, printer access, email, and office phone and educate new users on IT processes.
- Work with vendors to obtain support on their products including copiers, printers, phones and computer software.
- Conduct research on desktop products in support of PC procurement and development efforts
- Assist in the strategic planning of meeting future desktop hardware and software needs
- Translate technical activities and objectives in a manner appropriate for diverse audiences and stakeholder during one-on-one interaction, meetings and or conference calls.
- Proactively seek guidance on issues requiring additional clarity or instruction from others
- Share accrued knowledge through the use of meeting, walkthroughs conference calls and other appropriate methods.
- Follow departmental workflow processes and work in a transparent manner.
Requirements
- Bachelor's degree (major in information technology or related preferred field
- 2-3 years previous experience supporting popular desktop and network operating systems, desktop, laptop, handheld, tablet and other client devices and internetworking protocols to corporate users
- Hands-on hardware and software troubleshooting expertise
- Working technical knowledge of current protocols, operation systems and standards.
- Highly effective interpersonal and relationship-building skills
- Strong written and oral communication skills
- Self-motivated and directed, with the ability to effectively prioritize and execute tasks in a fast-paced setting
- Microsoft Certified Desktop Support Technician (MCDST) - Strongly preferred
- Additional certifications and relevant training a Plus