Cisco UCCE Call Center Architect - Nice, France - English speaking - 4

Alpes-Maritimes  ‐ Onsite
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Description

Cisco UCCE Call Center Architect - Nice, France - English speaking - 4 months + - MAX RATE EUR525 per day all inclusive

One of our blue chip clients is urgently looking for a Cisco UCCE Call Center Architect

SKILLS/DESCRIPTION:

o Pair with the partner client's Customer Service organizations to identify technology solutions and applications that meet business requirements from both a functional and technical perspective.
o The high level business requirements will be formalized via the Demand Management group.
o To design, build, test and deploy Cisco Unified Intelligent Contact Manager system, Cisco Contact Center Enterprise (UCCE) and its subsystems.
o To govern the best practices in terms of application development and architecture.
o Team-up with Client's partnership with Cisco Value Added Reseller and System Integrator, this will guarantee advanced solutions designs and implementations.

Driving large contact center projects including:

o Call and Media Routing
o SIP protocol and VOIP technologies
o Network and Security standards
o Multi-site virtual centers
o CVP queuing and integration with VXML applications
o Intelligent screen-pop to Siebel CRM application
o Cisco Unified Intelligent Center reporting set-up
o Call Recording solution
o WorkForce Management solution
o Deployment approach

Deliverables

o Templates of architecture specifications, user guides, solution overviews, and test plans. Also participate into production of the documentation.
Accountabilities
o Application development, functional test, and some ad-hoc training to business partners. In addition, reports on metrics (eg: cost efficiency, performance, security) to measure the level of quality from other team members/vendors deliverables.

LANGUAGE: English mandatory

Please send CV for full details and immediate interviews - We are a preferred supplier to the client.

Start date
ASAP
Duration
4 months + Extensions
(extension possible)
From
Octopus Computer Associates
Published at
23.08.2017
Project ID:
1403726
Contract type
Freelance
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