Description
User Researcher6 - 12 months
£350 - £400
London
To work in the data analytics competency centre on a number of products providing services to the Home Office customers. The User Researcher will form part of a core product team.
What you will work on:
* Development and analysis of User Surveys
* Review feedback
* Perform Discovery research with new user group(s)
* Perform regular evaluative testing
* Perform access needs research
* Gather requirements for a self-service portal
* Develop requirements and analyse findings of Web Analytics
* Support operational assurance services
* Test integration solutions
Experience Required:
*Demonstrable experience of planning, organising and conducting research with internal government employees, including within highly secure environments.
*Knowledge and experience of defining, measuring and leading on the use of analytics to inform user insight in conjunction with other methods
*Demonstrable strong interpersonal skills and leadership experience in a complex agile environment, who knows how to make projects succeed
*Have a degree in the relevant field combined with demonstrable experience. Degrees in HCI, psychology, anthropology, design research or similar are relevant
*Knowledge of how complex applications can comply with W3C WAI standards, experience of evaluating compliance and research with users with access needs
*Full understanding and demonstrable experience of research methodologies. Capability to select best technique. E.g. Qualitative: in-depth interview, usability testing, and contextual enquiry. Quantitative: benchmarking survey, web analytics
*Comfortable with ad-hoc research request from other teams and providing support when can
*Experience of the Government Digital Service's Design Principles and Digital Service Standard and its application to internal products and services
CPS Group (UK) Ltd is acting as an Employment Business in relation to this vacancy.